Customer Terms

You will provide accurate, complete information about the service you need, including property access details and any known conditions.

You will make the property accessible at the scheduled time, including providing gate codes, parking instructions, and access to necessary areas.

Estimate appointments must be confirmed at least two (2) hours before the scheduled time.

Service requests are subject to Contractor availability in your area.

If a Contractor cannot be matched to your request, FIXXR will notify you and may suggest alternative options.

Free cancellation: Cancellations made more than twenty-four (24) hours before the scheduled appointment incur no fee.

Late cancellation: Cancellations made within twenty-four (24) hours of the appointment may be subject to a cancellation fee of up to $50.

Emergency cancellations: In cases of genuine emergency, fees may be waived at FIXXR's discretion.

Estimate appointments: No-show estimate appointments may result in a trip charge and may affect your ability to book future appointments.

Notify you of the additional work and explain why it is necessary.

Provide a revised estimate for the additional scope before proceeding.

Obtain your explicit approval (verbally or in writing through the FIXXR platform) before performing any work beyond the original scope.

Document the scope change and your approval in the work order timeline.

Deposit: A deposit may be required before work begins, particularly for larger projects. The deposit amount will be clearly communicated in your estimate.

Final payment: The remaining balance is due upon completion and your approval of the work.

Accepted methods: FIXXR accepts payments via card, bank transfer, Zelle, and other methods displayed at checkout.

Disputed charges: If you believe a charge is incorrect, contact support@fixxr.io within seven (7) days of the invoice date.

Late payments: Overdue invoices may accrue late fees and may result in suspension of your account.

Workmanship warranty: Work performed through FIXXR is covered by a workmanship warranty. If the work fails due to improper installation or workmanship, FIXXR will arrange for it to be corrected.

Warranty period: The standard warranty period is ninety (90) days from the date of completion, unless otherwise specified in your service agreement.

Filing a claim: To file a warranty claim, contact support@fixxr.io with your work order number, a description of the issue, and photos if applicable.

Exclusions: Warranty does not cover damage caused by misuse, neglect, natural disasters, or modifications made by someone other than the original Contractor.

Emergency requests are prioritized and Contractors will respond as quickly as possible.

Emergency service rates may be higher than standard rates and will be communicated before work begins.

If your situation is life-threatening or poses immediate danger, call 911 first before contacting FIXXR.

FIXXR cannot guarantee a specific response time for emergencies, as Contractor availability varies by location and time of day.

After-hours emergency services may be subject to additional fees.

You will not be charged for the missed appointment.

FIXXR will prioritize rescheduling your appointment at the earliest available time.

For estimate appointments, FIXXR may offer a courtesy discount on your service as a gesture of goodwill.

Repeated Contractor no-shows are tracked and may result in suspension from the platform.