Legal
Privacy Policy
How FIXXR collects, uses, and protects your information.
Last updated: June 24, 2026
Information We Collect
FIXXR collects information necessary to provide and improve our services. This includes:
Account information: Name, email address, phone number, and password credentials when you create an account.
Profile information: Customer type, property address, property type, and service preferences.
Service request details: Descriptions of the work needed, uploaded photos, preferred contact methods, and scheduling preferences.
Contractor information: Business details, licensing, insurance documentation, capabilities, service areas, and portfolio materials for service providers.
Transaction data: Payment method, invoice history, and service records.
Communications: Messages between customers and contractors, and correspondence with FIXXR support.
Analytics and Cookies
FIXXR uses analytics tools and cookies to understand how visitors interact with our platform, improve user experience, and optimize our services.
Cookies: Small data files stored on your device to remember preferences, maintain session state, and track usage patterns.
Analytics: We collect aggregated, non-identifiable data such as page views, click patterns, session duration, and device information.
Third-party tools: We may use third-party analytics providers whose privacy policies govern their data practices.
You can control cookies through your browser settings. Disabling cookies may limit certain features of the platform.
Communication Preferences
We use your contact information to send you service-related communications, including:
Service request confirmations, status updates, and appointment reminders.
Messages from Contractors regarding your service request.
Important account and security notifications.
Occasional product updates and announcements.
You can opt out of non-essential communications at any time through your account settings or by following the unsubscribe link in our emails. Service-critical notifications cannot be opted out of, as they are necessary to fulfill your requests.
Data Storage and Protection
FIXXR takes reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encrypted data transmission using industry-standard SSL/TLS protocols.
Secure cloud infrastructure with access controls and regular security audits.
Restricted internal access to personal data, limited to authorized personnel with a legitimate business need.
Regular review and enhancement of our security practices.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Data Deletion
You have the following rights regarding your personal data:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal retention obligations.
Opt-out: Unsubscribe from marketing communications and limit data sharing where applicable.
Account closure: Close your FIXXR account at any time through your account settings or by contacting us.
To exercise any of these rights, please contact us at support@fixxr.io. We will respond to your request within thirty (30) days.
Contact for Privacy Concerns
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our privacy team:
Email: support@fixxr.io
Subject line: Privacy Inquiry
Location: Atlanta, Georgia
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