Legal
Terms of Service
The terms and conditions that govern your use of the FIXXR platform.
Last updated: June 24, 2026
Platform Overview
FIXXR ("FIXXR," "we," "us," or "our") is a technology platform that connects customers seeking property repair, maintenance, and improvement services with independent service providers ("Contractors"). The FIXXR platform — including our website, mobile applications, and related services — facilitates the scheduling, coordination, and management of service requests.
By accessing or using the FIXXR platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the platform.
Independent Contractor Relationship
Contractors on the FIXXR platform are independent businesses, not employees, agents, or representatives of FIXXR. FIXXR does not perform the services itself and does not employ the Contractors who do.
Accordingly:
FIXXR acts solely as a technology intermediary and marketplace facilitator.
Contractors are solely responsible for the quality, safety, and legality of the services they perform.
FIXXR is not liable for the acts or omissions of Contractors.
Any disputes regarding the quality of services shall be resolved between the customer and the Contractor, with FIXXR providing reasonable support as a facilitator.
Estimates and Pricing
Estimates provided through the FIXXR platform are approximations based on the information available at the time of the request. Actual project costs may vary based on:
Conditions discovered upon physical inspection of the property.
Hidden damage, code compliance issues, or structural concerns not visible during the initial assessment.
Changes to the scope of work requested by the customer after the estimate is provided.
Fluctuations in material costs or availability.
Contractors will make every reasonable effort to communicate any changes to the estimated cost before proceeding with additional work. Customers must approve any scope changes and associated cost adjustments before the Contractor proceeds.
Acceptable Use
You agree not to misuse the FIXXR platform. Prohibited conduct includes, but is not limited to:
Using the platform for any unlawful, fraudulent, or deceptive purpose.
Submitting false, misleading, or inaccurate information in a service request.
Harassing, abusing, or threatening other users, Contractors, or FIXXR staff.
Attempting to circumvent the platform to avoid fees or bypass FIXXR's policies.
Reverse engineering, scraping, or otherwise disrupting the technical integrity of the platform.
Impersonating another person or entity, or misrepresenting your affiliation with a person or entity.
Uploading malicious code, viruses, or harmful content through the platform.
Account Suspension
FIXXR reserves the right to suspend, restrict, or terminate any user account at any time, with or without cause, including but not limited to:
Violation of these Terms or any FIXXR policy.
Fraudulent, abusive, or harmful behavior toward other users.
Repeated cancellations, no-shows, or failure to honor commitments made through the platform.
Failure to pay for services rendered or fees owed to FIXXR.
Any conduct that FIXXR determines, in its sole discretion, damages the integrity or reputation of the platform.
Upon suspension or termination, you will lose access to your account and any active service requests. FIXXR will provide notice of suspension or termination where practicable, except in cases involving immediate harm or legal obligation.
Service Availability
FIXXR services are provided on an "as available" basis and are subject to Contractor availability, geographic coverage, weather conditions, and other factors outside FIXXR's control. FIXXR does not guarantee:
That a Contractor will be available for every service request in every location.
Specific arrival times or completion dates, except where explicitly confirmed in writing.
That services will be available without interruption, error, or delay.
FIXXR will make commercially reasonable efforts to match customers with qualified Contractors and fulfill service requests in a timely manner.
Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to these Terms or the FIXXR platform shall be resolved exclusively in the state or federal courts located in Fulton County, Georgia.
Before initiating formal proceedings, parties agree to attempt in good faith to resolve any dispute through informal negotiation. If the dispute cannot be resolved informally within thirty (30) days, either party may pursue formal legal remedies.
Contact
If you have questions about these Terms of Service, please contact us at support@fixxr.io.
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